Privacy Policy

Copper Island Care Inc.

Copper Island Care Inc. (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We may collect the following types of personal information:

• Contact details (name, address, phone number, email).
• Health-related information (only where necessary for the provision of care services).
• Billing and payment information.
• Communication preferences and records of your interactions with us.

We use your personal information to:

• Provide healthcare and support services.
• Communicate with you regarding appointments, updates, and services.
• Process payments and manage billing.
• Respond to inquiries and provide customer support.
• Meet legal, regulatory, and professional obligations.

By providing your personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy. You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us (see Section 9).

We may share your personal information:

• With staff and contractors who require it to deliver services.
• With healthcare providers, only as necessary for coordinated care.
• With third-party service providers (e.g., billing, IT support) under confidentiality agreements.
• When required or permitted by law (e.g., court order, public health authority).

We will never sell or rent your personal information to third parties.

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, theft, unauthorized access, disclosure, alteration, or misuse.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law and professional standards.

You have the right to access and request corrections to your personal information in our custody, subject to limited exceptions under law. To make a request, please contact us in writing.

If you have opted in to receive text messages or emails from us, you may opt out at any time by following the instructions provided (e.g., reply STOP for texts, or click “unsubscribe” in emails).

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Copper Island Care Inc.
📞 Phone: 250-515-1381
📧 Email: info@copperislandcare.ca